Legal
Commercial Disclosure
This disclosure is provided under Japan's Act on Specified Commercial Transactions (特定商取引法に基づく表記).
- Seller
TenStella
- Representative
Daisuke Ichimaru
- Location
Disclosed without delay upon request.
- Phone
Disclosed without delay upon request.
- Contact
Email: [email protected]
We aim to respond to inquiries within a few business days.
- Price
The price of each product is shown on its app store listing and within the app at the point of purchase, in your local currency and inclusive of applicable tax.
- Additional Fees
There are no additional fees charged by us beyond the displayed price. Any internet connection or carrier data charges required to use our products are the customer's responsibility.
- Payment Method & Timing
Payments are processed by the app store through which the product is distributed (for example, the Apple App Store or Google Play) using the payment methods that store supports. Payment is charged at the time of purchase. For auto-renewing subscriptions, the subscription renews and is charged at the start of each billing period until cancelled.
- Delivery / Service Start
Digital products and subscription features become available immediately after the purchase is completed and confirmed by the app store.
- Cancellation, Refunds & Returns
Because our products are digital, purchases are generally non-refundable except where required by law.
Auto-renewing subscriptions can be cancelled at any time from your app store account settings (Apple App Store or Google Play); access continues until the end of the current paid period and is not prorated.
Refund requests are handled according to the policies of the app store that processed the payment. If you believe you are entitled to a refund, contact the relevant app store, or email us and we will help where we can.
- Operating Environment
Supported devices and operating system requirements are listed on each product's app store page. Please review them before purchasing.
Some details depend on the specific product and store. Final pricing and terms are always shown at the point of purchase.